Help Center

1. Customer convenience.

2- Improving the image of the company.

3- Attracting customers.

4- Make certain that the service is provided to the fullest extent possible (increase production).

5- Customer retention.

6- A service center that is integrated.

Please see How to Contact Us for more information.

How to contact us.

Please contact us.

It is a system that offers services to wireless networks rather than wired networks. Its symbol is WLL, which indicates that all subscribers can communicate at the same time and frequency, but with CDMA or a different code.

CDMA refers to the transmission medium used during the connection process between two systems.

1. A prepaid card.

2- E-recharge (automated prepayment).

3- An automated recharge to a single number is distributed to multiple numbers (balance sharing).

The cost of wired and wireless landline phone calls to a Madar or Libyana mobile phone;;

From 8 a.m. to 8 p.m., the rate is 140 dirhams per minute, and from 8 p.m. to 8 a.m., it is 100 dirhams per minute.

Value is called from landline to landline.

Calls are free as long as the phone’s balance is sufficient.

The cost of calls to Thuraya from a wired or wireless landline.

The cost of replacement is 35.5 dinars.

There could be an issue at the transit center. A report must be filled about the difficult-to-contact number.

We hope to activate the wireless phone device by adhering to the following steps:

I): In order to obtain the best coverage, the device must be activated in the proper location in the installation.

II): Proceed as follows, keeping the entry from left to right in mind:

1- Enter the activation code *228

2- Pay attention to the instructions given by the phone’s answering machine.

3- Enter the contract’s full phone number, followed by #  in the phone data column.

Example: (from left to right) #218.21.000.0000

4- Wait for the answering machine to respond.

5- Enter the device activation code using the contract number followed by #  in the phone data column.

Example: (from left to right)  #000000 

6- Wait for the answering machine to respond.

7- Enter the activation code again, followed by # ((Step No. 5)).

8- Wait for the answering machine to respond.

9- The operation was successfully completed.

10- Once the operation is complete, a phone call must be placed.

It is possible that the station is out of service, so it receives the signal from a station with better coverage; the subscriber moves away from the point of activation.

Here, the subscriber must move his device to indicate that it has been returned to the activation location.

The station may be far from the device.

The telephone network may be under stress.

The device is placed on TONE or PULSE.

High quality voice and data transmission.

Devices that operate using a very specific frequency signal.

Ease of developing the system.

Speed in transferring the system.

Large capacities, as the capacity of the main subscriber partition reaches 12 million subscribers.

Place or install the device in the location specified by the coverage.

Because of the device’s sensitivity, connect it to an electrical current regulator.

Calling Name Identification Presentation -CNIP.

Waiting.

Do Not Disturb -DND.

Phone control.

Internet Packet data service.

Call forwarding -CF.

Interworking function (IWF) fax.

Those wishing to establish a private telecom company must first visit the telecom office nearest to them before submitting their application to the Tripoli Commercial Department, accompanied by the following documents:

A sketch drawing of the premises where he intends to operate.

A photocopy of his or the authorized person’s identification card.

A certificate prohibiting any other activity.

Fill out the form given to him by the office staff.

Yes, phone ownership can be transferred from one person to another as long as previous obligations or debts are fully paid.

To begin, the new contract’s value is (……).​

To transfer ownership of a wired phone:

Submit a written assignment application and submit it to Hatif Libya Company.

Provide a copy of the contract as well as a copy of your ID card.

To transfer ownership of a wireless phone:

Submit a copy of an assignment contract countersigned by a notary public between the owner and the other person.

Provide a copy of the contract as well as a copy of your ID card and submit it to Hatif Libya Company.

In both cases, the subscriber must coordinate with the communications services office located within his perimeter, and the company’s website includes a list of all offices, including phone numbers and addresses.

It is possible to transfer the phone line with the same number within the limits of the same partition. However, if the transfer is from one region to another, for example, from one partition to another (Al-Hadba to Al-Drebi), the transfer can be made via a new number that follows the transfer to the region in which you moved, and you must coordinate with a service office for this. Contacts in the area where you will be relocating, and a list of all offices, including phone numbers and addresses, is available on the company’s website.

Submit a copy of the phone contract and the ID card to lock it to the communications services office located within its perimeter.

Submit a report from a police station about the loss.

The papers are faxed to the Customer Service Centre by an employee of the Communications Services Office.

It is a point of contact for customers who want to request a service, report a problem, or get help with technical issues (giving orders).

The customer service center can be contacted by calling 1616, 1303.

Types of telephone system.

1- Wired landline phone.

2- wireless landline phone.

3- Thuraya system.

4- The new generation system.

Please apply all activation and deactivation methods from left to right

The prepaid system offers the international direct dialing (IDD) feature for landline and mobile phone lines, as well as a variety of other benefits (additional services) granted to the subscriber upon his request at nominal prices, some of which are provided for free after filling out a special form with the subscriber’s data.

The advantage of (changing the subscriber’s name) is limited to submitting documents proving the legal modification or change of the name via a court ruling, and nothing else shall be considered.

Calling Line Identity Presentation (CLIP) 

Fax feature (interworking function (IWF)).

Internet feature for wireless landline phone (Packet data service).

Feature of diverting incoming calls to another number (CF).

A- Immediate transfer (CFU).

B- Conditional forwarding (CFB (Communication forwarding busy)).

In case of no response

If the line is busy

Call Waiting feature

Feature to turn off receiving calls (Do Not Disturb -DND).

Feature of  Secret code transmission control.

Feature of  combining three participants (conference call).

Feature of  Alarm call 

Feature of “Receiver only” 

Feature of “Transmitter only”

Feature of canceling the automatic call.

Feature of Internal call cancellation.

Feature of Hotline.

Feature of speed dial.

Feature of last dialed number saving.

Feature of Transfer for both wired and wireless landline.

The replacement cost is 75.5 dinars.

For individuals:

The device costs (75.500 dinars), with a balance of 100 dinars and an activation fee of 50.500 dinars.

For businesses and institutions:

The device costs (75.500 dinars), with a balance of 200 dinars and an activation fee of 100.500 dinars.

To obtain the service, the individual must apply to the nearest telecommunications services office, accompanied by the following documents:

ID-photo.

A copy of the ID card or passport.

A copy of the residence certificate (For non-residents).

A copy of the property’s title deed (usufruct) in which the service is to be installed.

The fee for obtaining the service is (50.500 dinars), and the balance is determined by the subscriber’s preferences.

The technician then visits the property to conduct a technical inspection to determine the feasibility of installing the service and refers it to the office specialists to complete the remaining procedures.

Companies and commercial institutions:

A copy of the certificate of residence. A copy of a valid commercial registry or commercial license, as well as a service application form signed by the authorized person.

To obtain a service, an individual must apply to the nearest telecommunications services office, accompanied by the following documents:

ID-photo.

A copy of the ID card or passport.

A copy of the residence certificate (For non-residents).

The device costs (75.500 dinars), and the fee for obtaining the service is 50.500 dinars, with the balance determined by the subscriber’s preferences.

Companies and commercial institutions:

A copy of the certificate of residence. A copy of a valid commercial registry or commercial license, as well as a service application form signed by the authorized person.

Configuration of the Internet from the same device.

Instead of DNS-CNS.

OFF-ON from the top of the device.

Landline wired telephone transfer: 50.5 dinars for home category, 100 dinars for other categories.

There is no tolerance for any phone.

Landline wireless phone transfer cost only 15 dinars.

VMS -voice mail service. Currently unavailable

FAX service.

CALL FORWARDING SERVICE.

Call Forwarding Unconditional – CFU.

Call Forwarding Default -CFD.

Call Forwarding when Busy telecom service- CFB.

Conference call service with three participants at the same time.

Calling Name Identification Presentation – CNIP.

Do Not Disturb service DND. Currently unavailable

CT call transfer service. Currently unavailable

Telephone control service for transmitting, receiving and zero. Currently unavailable

The alarm is only available on wired landlines.

The cost of calls from landline wired and landline wireless to Madar or Libyana mobile phone;;;

140 dirhams per minute (from 8 am to 8 pm) and 100 dirhams per minute from 8 pm to 8 am.

Price for calls from landline to landline phone.

The calls are free, provided having an available phone balance.

The cost of calls from landline wired and landline wireless to Thuraya.

Place or install the device in the location specified by the coverage.

Because of the device’s sensitivity, connect it to an electrical current regulator.

Prepaid cards for international and domestic calling.

Prepaid cards are used personally (Home – partnerships and small projects) and are used for international and domestic communication and they are classified as follows (5 dinars, 10 dinars, 20 dinars, 50 dinars, 100 dinars).

To know the time; Dial 118.

Dial the number 1300. Follow the voice system steps as follows:

1- Press 1 to choose Arabic.

2- Press 1 to recharge.

3- Enter the prepaid card code and then #  to finish.

To know the balance, please call the number: 1300, then press 1 for Arabic and then press 2 to know the balance.

How much is the discount on monthly subscriptions for wired and wireless landline phones?

A discount value of 5 dinars for the home category and 15 dinars for other entities at the beginning of each month.

Information:-

When you have 0 balance, only domestic calls can be made.

When the phone’s balance falls below zero, calls and Internet access are immediately disconnected.

The device must be set to TONE.

Note-

Payment via invoices was terminated on 31/12/2007, and payment via the prepayment system began on 01/01/2008.

When a card is filled out more than three times, it is locked and reopened after 72 hours (three days).

When the power goes out, the battery function is activated, and the device can be used without a battery.